Running a restaurant isn’t just about crafting delicious meals—it’s also about managing orders efficiently, keeping track of inventory, ensuring seamless billing, and delivering a great customer experience. This is where a Point of Sale (POS) system becomes an essential tool for restaurant owners. With so many options available, how do you choose the right one?
Today, we’re comparing three of the most popular restaurant POS systems in India: Petpooja, DotPe, and Posist. Each of these platforms offers unique features tailored to different types of restaurants. Whether you run a cozy café, a bustling QSR (Quick Service Restaurant), or a multi-outlet chain, understanding their strengths and weaknesses will help you make an informed decision.
What do these POS systems do?
A POS system goes beyond just billing—it helps restaurants handle order management, inventory tracking, customer relationship management (CRM), and analytics. Each of the three platforms has carved out a niche:
- Petpooja – Known for its affordability and user-friendly interface, making it ideal for small to mid-sized restaurants.
- DotPe – Famous for its QR-based ordering and omnichannel solutions, which help streamline digital payments and in-store ordering.
- Posist – A cloud-based system widely used by large restaurant chains for its scalability and advanced analytics.
Now, let’s compare them in detail.
- Pricing & affordability
Cost is one of the biggest factors for restaurant owners when choosing a POS system. Let’s break it down:
- Petpooja – Starts at ₹10,000 per year, offering all essential features at an affordable price. (Source: Petpooja)
- DotPe – Doesn’t have a fixed subscription fee but charges commission-based pricing per transaction. (Source: DotPe)
- Posist – Starts at ₹25,000 per year, with custom pricing for enterprise clients. (Source: Posist)
Who should choose what?
- If you’re a budget-conscious restaurant, Petpooja offers a fixed and affordable cost.
- If you prefer a pay-as-you-use model, DotPe’s commission-based pricing might be better.
- If you run a high-end chain, Posist is worth the investment.
Example: A small dosa joint in Bangalore looking for a cost-effective POS would likely benefit from Petpooja, while a national café brand like Third Wave Coffee might lean towards Posist for its scalability.
- Ease of use & setup
A POS system should be easy to set up and operate, especially for restaurants with high staff turnover.
- Petpooja – Simple, beginner-friendly, and works on desktops & tablets. Even staff with minimal tech knowledge can use it.
- DotPe – QR-based menus make ordering seamless, but the dashboard can be tricky for first-time users.
- Posist – Highly functional but requires some training to master due to its advanced features.
Best Choice:
- For quick setup and easy adoption, Petpooja wins.
- If you want to digitize orders with QR codes, DotPe is the way to go.
Example: A busy Delhi-based food truck that serves 200 customers daily would benefit from DotPe’s QR system to speed up orders and reduce wait times.
- Features & integrations
Here’s how these systems compare in terms of essential features:
| Feature | Petpooja | DotPe | Posist |
| Billing & KOT | ✅ Yes | ✅ Yes | ✅ Yes |
| QR Ordering | ❌ No | ✅ Yes | ✅ Yes |
| Cloud-Based | ✅ Yes | ✅ Yes | ✅ Yes |
| CRM & Loyalty | ✅ Yes | ✅ Yes | ✅ Yes |
| Third-Party Apps | ✅ Yes | ✅ Yes | ✅ Yes |
| Multi-Outlet Support | ❌ Limited | ✅ Yes | ✅ Yes |
Best Choice:
- Petpooja for small to medium restaurants needing essential features at an affordable price.
- DotPe for restaurants relying on QR-based digital payments and online orders.
- Posist for large chains needing robust multi-outlet management.
Example: A local biryani chain expanding across Mumbai would benefit from Posist’s multi-outlet support to track performance and sales in real-time.
- Customer support & reliability
Great customer support can save you from downtime and lost sales.
- Petpooja – 24/7 support via phone, email, and WhatsApp. (Source: Petpooja)
- DotPe – Offers chat & email support, but some users report delays. (Source: Google Play Reviews)
- Posist – Provides dedicated account managers for premium customers. (Source: Posist)
If quick help is a priority, Petpooja is the best. For enterprise clients, Posist’s account managers add value.
Example: A high-end restaurant in Gurgaon hosting a wedding reception can’t afford system downtime. Posist’s dedicated support ensures smooth operations.
- Who Uses Them? (Big Restaurant Clients)
- Petpooja – Used by 50,000+ restaurants, including local cafes & QSRs. (Source: Petpooja)
- DotPe – Partnered with McDonald’s, Haldiram’s, Starbucks India. (Source: DotPe)
- Posist – Used by Domino’s, Social, Barbeque Nation. (Source: Posist)
If you’re a small business, Petpooja is great. If you’re a fast-food brand, DotPe is a strong contender. If you’re a premium chain, Posist is a better fit.
Final Verdict: Which POS System Should You Choose?
- Choose Petpooja if: You want an affordable, easy-to-use POS with all the basic features.
- Choose DotPe if: You want QR-based ordering, digital payments, and marketing tools.
- Choose Posist if: You run a large restaurant chain and need advanced features & analytics.
Or, better yet—try a free demo of all three and see what works best for you!
Key Takeaways
- Petpooja = Budget-friendly & beginner-friendly.
- DotPe = Best for QR ordering & digital payments.
- Posist = Best for large restaurant chains.
Each system has its strengths—pick the one that fits your restaurant’s unique needs. Which one are you choosing?